chapter 01 면접 개요
01. 전체적인 면접방향 12
1. 면접과목 ····················································································································12
2. 과목별 개요-집단토의 ·····························································································13
3. 과목별 개요 - 개인발표 ··························································································14
4. 과목별 개요 - 개별면접 ··························································································15
02. 면접진행 개요 17
1. 면접진행순서 ············································································································17
2. 작성서류(서식 및 문제지) ························································································17
3. 합격자 결정방법 ······································································································23
03. 전반적인 면접대비요령 28
1. 사전준비 ···················································································································28
2. 봉사활동과 기관방문 ·······························································································29
3. 스터디 운영 및 참가 ·······························································································29
4. 면접복장 ··················································································································30
chapter 02 개별면접과제(자기기술서)
01. 개관 34
1. 개념 ··························································································································34
2. 유형 ··························································································································34
3. 작성 시 유의사항 ····································································································35
4. 시간배분 요령 ··········································································································35
02. 유형별 접근방법 - ① 경험제시형 문제 36
1. 미리 정리해야 할 경험사례 ·····················································································36
(1) 권하고 싶은 경험사례 ··························································································36
(2) 권하지 않는 경험사례 ··························································································36
2. 세부 유형별 기출문제 ·····························································································38
(1) 성과달성 ···············································································································38
(2) 문제해결능력 ········································································································38
(3) 갈등대처능력 ········································································································39
(4) 봉사 및 희생정신 ·································································································39
(5) 준법정신 ···············································································································40
(6) 위기극복능력 ········································································································40
(7) 의사소통능력(설득력) ···························································································40
3. 세부유형별 접근요령 ·······························································································42
(1) 작성개관 ···············································································································42
(2) 세부유형별 접근요령 ···························································································45
1) 성과달성 ···········································································································45
2) 문제해결능력 ···································································································49
3) 갈등대처능력 ···································································································53
4) 봉사 및 희생정신 ·····························································································57
5) 준법정신 ···········································································································61
6) 위기극복능력 ···································································································65
7) 의사소통능력 ···································································································69
03. 유형별 접근방법 - ② 상황제시형 문제 73
1. 미리 정리해야 할 규정 및 지침 ···············································································73
(1) 조직 내부의 상황 관련 ·························································································73
(2) 조직 외부의 상황 관련 ·························································································73
2. 세부 유형별 기출문제 ·····························································································74
(1) 조직 내부 ? 위반행위 대응 ··················································································74
(2) 조직 내부 - 일반 업무대응 ·················································································76
(3) 조직 외부 ? 민원 대응 ··························································································77
(4) 조직 외부 ? 일반 업무대응 ··················································································78
3. 세부유형별 접근요령 ······························································································80
(1) 작성개관 ···············································································································80
(2) 세부유형별 접근요령 ···························································································83
1) 조직 내부 - 위반행위 대응 ············································································83
2) 조직 내부 - 일반 업무대응 ·············································································97
3) 조직 외부 - 민원 대응 ··················································································104
4) 조직 외부 - 일반 업무대응 ············································································116
04. 유형별 접근방법 - ③ 공직가치형 문제 123
1. 중요성 ·····················································································································123
2. 기출문제 ·················································································································123
3. 작성방법 ·················································································································124
4. 주요 작성예시 ········································································································126
(1) 공직가치 전체 ·····································································································126
(2) 세부 공직가치 ·····································································································128
chapter 03 개별질문
01. 개관 134
1. 접근요령 ·················································································································134
2. 답변시 유의사항 ····································································································135
02. 개별면접과제 및 신상 관련 개별질문 136
1. 미리 준비해야 할 빈출질문 ···················································································136
(1) 공직지원 동기 ·····································································································136
(2) 자신의 장점 및 단점 ···························································································140
(3) 희망하는 부처 ·····································································································142
2. 주요 신상 질문 50선 및 답변요령 ········································································145
3. 개인신상 관련 답변예시 ························································································154
4. 개별면접과제(자기기술서) 후속질문 유형 및 대응요령 ······································160
(1) 경험제시형 후속질문의 예 - 경험검증 및 공직적용 ········································160
(2) 상황제시형 후속질문의 예 - 딜레마 상황 해결 및 공직적용 ···························171
03. 공직가치 관련 개별질문 179
1. 공직가치 개관 ·········································································································179
(1) 개념 ·····················································································································179
(2) 기능 ·····················································································································179
(3) 국가경쟁력과의 관계 ··························································································180
(4) 종류 ·····················································································································180
(5) 공직가치 체계도 ··································································································181
2. 공직가치 핵심체크 ·································································································182
(1) 공무원 헌장 및 실천강령 ····················································································182
(2) 공무원의 의무 및 금지사항 ················································································183
(3) 공무원 선서 ·········································································································184
(4) 공무원 의무와 공직가치의 관계 ·········································································184
(5) 공직가치별 행동준칙 ··························································································184
3. 공직가치별 정리사항 ·····························································································185
(1) 국가관의 개념 및 종류 ·······················································································185
(2) 공직관의 개념 및 종류 ·······················································································186
(3) 윤리관의 개념 및 종류 ·······················································································187
4. 공직가치 추가 체크사항 ························································································188
(1) 국가상징물 ··········································································································188
(2) 공직가치 교육 개선 ····························································································193
(3) 공직가치 내재화 방안 ·························································································195
chapter 04 개인발표
01. 개관 200
1. 개념 및 출제경향 ···································································································200
2. 단계별 유의사항 ···································································································200
3. 기출문제 ················································································································204
02. 작성 226
1. 작성기초 ·················································································································226
2. 답안 작성기초 ········································································································228
3. 목차별 작성요령 - 문제인식：① 추진배경 ························································231
4. 목차별 작성요령 - 문제인식：② 현황 ·······························································232
(1) 현황목차에 포함되는 내용 ·················································································232
(2) 현황 기재요령 ····································································································233
5. 목차별 작성요령 - 문제인식：③ 문제점 ···························································235
(1) PT에서 제공되는 자료의 종류 ···········································································235
(2) 문제점을 추출할 수 있는 자료의 종류 ······························································235
(3) 문제점 분류방법 ·································································································244
(4) 문제점 및 원인분석 ····························································································247
6. 목차별 작성요령 - 문제해결：④ 대응방안 ························································249
(1) 대응방안을 추출할 수 있는 자료의 종류 ··························································249
(2) 대응방안 정리방법 ·····························································································249
(3) 대응방안 분류방법 ·····························································································256
(4) 대응방안 주요 어구 정리 ···················································································257
(5) 정책과정별 대응방안 정리 ·················································································259
(6) 예상하지 못한 소재에 대한 대응요령 ·······························································263
7. 목차별 작성요령 - 문제해결：⑤ 세부추진계획 ················································264
8. 목차별 작성요령 - 문제해결：⑥ 장애요인, 극복방안 ······································266
03. 발표 및 인터뷰 267
1. 발표순서 ·················································································································267
2. 구체적인 발표요령 ································································································267
3. 예시답안 및 발표예시 ···························································································269
4. 주요 질문사항 및 답변요령 ···················································································273
04. 예시답안 277
1. 예시답안 (1) - 재정 건전화의 위험요인 및 정책방향 ··········································277
2. 예시답안 (2) - 청소년 수련활동 안전성 확보 방안 ············································278
3. 예시답안 (3) - 노인 빈곤층 문제 해소방안 ·························································279
4. 예시답안 (4) - 장애인 정보격차 해소방안 ··························································280
5. 예시답안 (5) - 농어촌 주민 주도 지역개발 활성화 방안 ····································281
6. 예시답안 (6) - 성실납세 지원방안 ······································································282
7. 예시답안 (7) - 가정폭력 근절방안 ·······································································283
8. 예시답안 (8) - 대기업 R&D 보조금 개선방안 ····················································284
chapter 05 집단토의
01. 개관 288
1. 개념 및 출제경향 ···································································································288
2. 문제유형 ···············································································································288
3. 단계별 유의사항 ····································································································289
4. 기출문제 ················································································································290
02. 토의 296
1. 진행순서 및 유의사항 ····························································································296
2. 시간대별 발언방법 ································································································298
3. 토의에서의 좋은 평가 및 나쁜 평가 ····································································308
03. 토의에서 구사할 수 있는 논리 309
1. 토의에서 사용할 수 있는 기준 ··············································································309
2. 상대방 주장에 대한 반박방법 ················································································311
3. 집단토의시 활용할 수 있는 헌법 규정 ·································································312
chapter 06 공무원 관련 규정 핵심체크
1. 헌법(일부) ···············································································································316
2. 부정청탁 및 수수의 금지에 관한 법률(청탁금지법, 일부) ··································322
3. 국가공무원법(일부) ·······························································································328
4. 국가공무원 복무규정(일부) ···················································································335
5. 공무원행동강령(일부, 2018.4. 개정시행) ·····························································339
6. 민원사무처리에 관한 법률(일부) ··········································································350
7. 민원처리에 관한 법률 시행령(일부) ·····································································355
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