chapter 01 면접 개요
01. 전체적인 면접방향 14
1. 면접방식············································································································································14
2. 사전 제출서류 ··································································································································16
02. 면접진행 개요 17
1. 면접진행순서 ·····································································································································17
2. 작성서류(서식 및 문제지) ················································································································18
3. 합격자 결정방법 ·······························································································································21
03. 전반적인 면접대비요령 26
1. 사전준비 ···········································································································································26
2. 봉사활동과 기관방문 ·······················································································································27
3. 스터디 운영 및 참가 ·······················································································································28
4. 면접복장 ··········································································································································29
02
chapter 02 개인신상 기초서류-자기소개서, 사전조사서
01. 개관 32
1. 개념··················································································································································32
2. 유형··················································································································································32
3. 작성 시 유의사항 ·····························································································································32
4. 시간배분 요령 ··································································································································33
02. 자기소개서 접근방법 – 필수 개인 신상 정리 34
1. 미리 준비해야 할 빈출질문 ·············································································································35
(1) 공직지원동기 ·································································································································35
(2) 본인의 장점 및 단점 ·····················································································································39
(3) 생활신조 및 가치관 ·······················································································································42
(4) 자기소개 ········································································································································44
(5) 성장과정 및 학교생활 ···················································································································46
2. 작성예시 ··········································································································································49
03. 사전조사서 접근방법 – 기타 개인 신상 정리 62
1. 미리 정리해야 할 경험사례 ·············································································································62
(1) 권하고 싶은 경험사례 ····················································································································62
(2) 권하지 않는 경험사례 ···················································································································62
2. 세부 유형별 기출문제 ·····················································································································63
(1) 성과달성 ·········································································································································63
(2) 문제해결능력 ·································································································································64
(3) 갈등대처능력 ·································································································································64
(4) 봉사 및 희생정신 ··························································································································65
(5) 준법정신 ········································································································································65
(6) 위기극복능력 ·································································································································66
(7) 의사소통능력(설득력) ····················································································································66
3. 세부유형별 접근요령 ·······················································································································67
(1) 작성개관 ·········································································································································67
1) 3단계 구조 ·································································································································67
2) 착안사항 ···································································································································67
3) 활용가능한 목차 유형 ··············································································································67
4) 기본 구조 ·································································································································68
5) 문제에서 세부목차가 제공되는 경우 ······················································································69
(2) 세부유형별 접근요령 ····················································································································70
1) 성과달성 ····································································································································70
2) 문제해결능력 ····························································································································74
3) 갈등대처능력 ····························································································································78
4) 봉사 및 희생정신 ·····················································································································82
5) 준법정신 ···································································································································86
6) 위기극복능력 ···························································································································90
7) 의사소통능력 ····························································································································94
03
chapter 03 개별질문- ① 개인 신상
01. 개관 100
1. 접근요령 ·········································································································································100
2. 답변시 유의사항 ·····························································································································101
02. 신상 질문 102
1. 주요 신상 질문 50선 및 답변요령 ·································································································102
2. 경험형 후속질문 유형 및 대응요령 ·······························································································112
(1) 성과달성 ·······································································································································112
(2) 문제해결능력 ································································································································114
(3) 갈등대처능력 ································································································································116
(4) 봉사 및 희생정신 ·························································································································118
(5) 준법정신 ·······································································································································120
(6) 위기극복능력 ································································································································121
(7) 의사소통능력 ································································································································122
03. 개인 신상 관련 답변예시 123
chapter 04 개별질문 - ② 공직가치
01. 개관 132
1. 개념·················································································································································132
2. 기능················································································································································132
3. 국가경쟁력과의 관계 ·····················································································································133
4. 종류················································································································································133
5. 공직가치 체계도 ·····························································································································134
02. 공직가치 관련 개별질문 135
1. 공직가치 핵심체크 ··························································································································135
(1) 공무원 헌장 및 실천강령 ·············································································································135
(2) 공무원의 의무 및 금지사항 ·········································································································136
(3) 공무원 선서 ··································································································································137
(4) 공무원 의무와 공직가치의 관계 ··································································································137
(5) 공직가치별 행동준칙 ···················································································································137
2. 공직가치별 정리사항 ·····················································································································138
(1) 국가관의 개념 및 종류 ·················································································································138
(2) 공직관의 개념 및 종류 ················································································································139
(3) 윤리관의 개념 및 종류 ················································································································140
3. 공직가치 주요 개별질문 ·················································································································141
(1) 공직가치 전체 ·······························································································································141
(2) 세부 공직가치 ······························································································································143
03. 공직가치의 적용 - 상황제시형 질문 147
1. 미리 정리해야 할 규정 및 지침 ·····································································································147
(1) 조직 내부의 상황 관련 ·················································································································147
(2) 조직 외부의 상황 관련 ················································································································147
2. 세부 유형별 기출문제 ····················································································································148
(1) 조직 내부 – 위반행위 대응 ··········································································································148
(2) 조직 내부 - 일반 업무대응 ········································································································150
(3) 조직 외부 – 민원 대응 ·················································································································151
(4) 조직 외부 – 일반 업무대응 ·········································································································152
3. 세부유형별 접근요령 ·····················································································································153
(1) 작성개관 ·······································································································································153
(2) 세부유형별 접근요령 ···················································································································156
4. 상황제시형 후속질문 유형 및 대응요령 ·······················································································198
(1) 조직 내부 – 위반행위 대응 ··········································································································198
(2) 조직 내부 – 일반 업무대응 ········································································································200
(3) 조직 외부 – 민원 대응 ················································································································202
(4) 조직 외부 – 일반 업무대응 ········································································································204
04. 추가 정리사항 206
1. 국가상징물 ·····································································································································206
(1) 국가상징물의 개념 ······················································································································206
(2) 국가상징물의 기능 ······················································································································206
(3) 종류 ·············································································································································206
(4) 상징별 세부 내용 ························································································································206
2. 공직가치 교육 개선 ·······················································································································211
(1) 공직가치 교육훈련에 대한 정치적 지원과 법적 근거의 확립 ·····················································211
(2) 공직가치 교육을 전담하는 특화된 전담 기구의 설치 ·································································211
(3) 맞춤형(tailer-made) 공직가치 교육체계의 구축 ········································································212
(4) 공직가치 교육훈련의 우선순위 명확화 ·······················································································212
(5) 공직가치 교육훈련의 피드백 메커니즘 구축 ··············································································212
(6) 종합적인 가치관리(Value Management)체계의 구축 ································································213
3. 공직가치 내재화 방안 ····················································································································213
(1) 새롭게 정립된 공직가치의 범정부 차원 인사제도와 연계방안 ··················································213
(2) 조직차원에서 공직가치 확산 및 전파방안 ·················································································214
(3) 개인업무 및 일상생활 속 공직가치 내재화 방안 ·······································································214
chapter 05 개별질문 - ③ 지역현안 및 지방행정
01. 개관 218
1. 접근요령 ··········································································································································218
2. 답변 시 유의사항 ···························································································································219
02. 시·도별 지역현안 기본 질문 220
1. 부산 ················································································································································220
2. 대구 ················································································································································223
3. 인천 ················································································································································227
4. 광주 ················································································································································231
5. 대전 ················································································································································234
6. 울산 ················································································································································238
7. 세종 ·················································································································································241
8. 강원 ················································································································································246
9. 충북 ················································································································································249
10. 충남 ··············································································································································253
11. 전북 ···············································································································································257
12. 전남 ···············································································································································261
13. 경북 ··············································································································································265
14. 경남 ··············································································································································269
15. 제주 ·············································································································································273
03. 지방행정 및 일반행정 질문 278
1. 지방행정분야 빈출질문 ··················································································································278
2. 일반행정분야 빈출 질문 ··············································································································298
chapter 06 시·도별 지역정책 핵심체크
01. 부산 311
02. 대구 329
03. 인천 338
04. 광주 347
05. 대전 356
06. 울산 365
07. 세종 374
08. 강원 383
09. 충북 392
10. 충남 401
11. 전북 410
12. 전남 419
13. 경북 437
14. 경남 454
15. 제주 463
chapter 07 공무원 관련 규정 핵심체크
1. 헌법(일부) ······································································································································474
2. 부정청탁 및 수수의 금지에 관한 법률(청탁금지법, 일부) ··························································480
3. 지방공무원법(일부) ·······················································································································486
4. 지방공무원 복무규정(일부) ···········································································································490
5. 공무원행동강령(일부, 2018.4. 개정시행) ·····················································································491
6. 민원사무처리에 관한 법률(일부) ··································································································502
7. 민원처리에 관한 법률 시행령(일부) ·····························································································507
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