01 면접 개요/ 14

01. 전체적인 면접방향 14
1. 면접방식············································································································································14
2. 사전 제출서류 ··································································································································16
02. 면접진행 개요 17
1. 면접진행순서 ·····································································································································17
2. 작성서류(서식 및 문제지) ················································································································18
3. 합격자 결정방법 ·······························································································································21
03. 전반적인 면접대비요령 26
1. 사전준비 ···········································································································································26
2. 봉사활동과 기관방문 ·······················································································································27
3. 스터디 운영 및 참가 ·······················································································································28
4. 면접복장 ··········································································································································29
02
02 개인신상 기초서류-자기소개서, 사전조사서/ 30

01. 개관 30
1. 개념··················································································································································30
2. 유형··················································································································································30
3. 작성 시 유의사항 ·····························································································································30
4. 시간배분 요령 ··································································································································31

02. 자기소개서 접근방법 – 필수 개인 신상 정리 32
1. 미리 준비해야 할 빈출질문 ·············································································································33
(1) 공직지원동기 ·································································································································36
(2) 본인의 장점 및 단점 ·····················································································································37
(3) 생활신조 및 가치관 ·······················································································································40
(4) 자기소개 ········································································································································442
(5) 성장과정 및 학교생활 ···················································································································44
2. 작성예시 ··········································································································································47

03. 사전조사서 접근방법 – 기타 개인 신상 정리 60
1. 미리 정리해야 할 경험사례 ·············································································································60
(1) 권하고 싶은 경험사례 ····················································································································60
(2) 권하지 않는 경험사례 ···················································································································60
2. 세부 유형별 기출문제 ·····················································································································61
(1) 성과달성 ·········································································································································61
(2) 문제해결능력 ·································································································································62
(3) 갈등대처능력 ·································································································································62
(4) 봉사 및 희생정신 ··························································································································62
(5) 준법정신 ········································································································································63
(6) 위기극복능력 ·································································································································64
(7) 의사소통능력(설득력) ····················································································································64
3. 세부유형별 접근요령 ·······················································································································65
(1) 작성개관 ·········································································································································65
1) 3단계 구조 ·································································································································65
2) 착안사항 ···································································································································65
3) 활용가능한 목차 유형 ··············································································································65
4) 기본 구조 ·································································································································66
5) 문제에서 세부목차가 제공되는 경우 ······················································································67
(2) 세부유형별 접근요령 ····················································································································68
1) 성과달성 ····································································································································68
2) 문제해결능력 ····························································································································72
3) 갈등대처능력 ····························································································································76
4) 봉사 및 희생정신 ·····················································································································80
5) 준법정신 ···································································································································84
6) 위기극복능력 ···························································································································88
7) 의사소통능력 ····························································································································92
03
03 개별질문- ① 개인 신상/ 96

01. 개관 96
1. 접근요령 ·········································································································································96
2. 답변시 유의사항 ·····························································································································97

02. 신상 질문 98
1. 주요 신상 질문 50선 및 답변요령 ·································································································98
2. 경험형 후속질문 유형 및 대응요령 ·······························································································108
(1) 성과달성 ·······································································································································108
(2) 문제해결능력 ································································································································110
(3) 갈등대처능력 ································································································································112
(4) 봉사 및 희생정신 ·························································································································114
(5) 준법정신 ·······································································································································116
(6) 위기극복능력 ································································································································117
(7) 의사소통능력 ································································································································118

03. 개인 신상 관련 답변예시 119

chapter 04 개별질문 - ② 공직가치/ 125

01. 개관 125
1. 개념·················································································································································125
2. 기능················································································································································125
3. 국가경쟁력과의 관계 ·····················································································································126
4. 종류················································································································································126
5. 공직가치 체계도 ·····························································································································127

02. 공직가치 관련 개별질문 128
1. 공직가치 핵심체크 ··························································································································128
(1) 공무원 헌장 및 실천강령 ·············································································································128
(2) 공무원의 의무 및 금지사항 ·········································································································129
(3) 공무원 선서 ··································································································································130
(4) 공무원 의무와 공직가치의 관계 ··································································································130
(5) 공직가치별 행동준칙 ···················································································································130
2. 공직가치별 정리사항 ·····················································································································131
(1) 국가관의 개념 및 종류 ·················································································································131
(2) 공직관의 개념 및 종류 ················································································································132
(3) 윤리관의 개념 및 종류 ················································································································133
3. 공직가치 주요 개별질문 ·················································································································134
(1) 공직가치 전체 ·······························································································································134
(2) 세부 공직가치 ······························································································································136

03. 공직가치의 적용 - 상황제시형 질문 140
1. 미리 정리해야 할 규정 및 지침 ·····································································································140
(1) 조직 내부의 상황 관련 ·················································································································140
(2) 조직 외부의 상황 관련 ················································································································140
2. 세부 유형별 기출문제 ····················································································································141
(1) 조직 내부 – 위반행위 대응 ··········································································································141
(2) 조직 내부 - 일반 업무대응 ········································································································143
(3) 조직 외부 – 민원 대응 ·················································································································144
(4) 조직 외부 – 일반 업무대응 ·········································································································145
3. 세부유형별 접근요령 ·····················································································································146
(1) 작성개관 ·······································································································································146
(2) 세부유형별 접근요령 ···················································································································149
4. 상황제시형 후속질문 유형 및 대응요령 ·······················································································191
(1) 조직 내부 – 위반행위 대응 ··········································································································191
(2) 조직 내부 – 일반 업무대응 ········································································································193
(3) 조직 외부 – 민원 대응 ················································································································195
(4) 조직 외부 – 일반 업무대응 ········································································································197

04. 추가 정리사항 199
1. 국가상징물 ·····································································································································199
(1) 국가상징물의 개념 ······················································································································199
(2) 국가상징물의 기능 ······················································································································199
(3) 종류 ·············································································································································199
(4) 상징별 세부 내용 ························································································································199
2. 공직가치 교육 개선 ·······················································································································204
(1) 공직가치 교육훈련에 대한 정치적 지원과 법적 근거의 확립 ·····················································204
(2) 공직가치 교육을 전담하는 특화된 전담 기구의 설치 ·································································204
(3) 맞춤형(tailer-made) 공직가치 교육체계의 구축 ········································································205
(4) 공직가치 교육훈련의 우선순위 명확화 ·······················································································205
(5) 공직가치 교육훈련의 피드백 메커니즘 구축 ··············································································205
(6) 종합적인 가치관리(Value Management)체계의 구축 ································································206
3. 공직가치 내재화 방안 ····················································································································206
(1) 새롭게 정립된 공직가치의 범정부 차원 인사제도와 연계방안 ··················································206
(2) 조직차원에서 공직가치 확산 및 전파방안 ·················································································207
(3) 개인업무 및 일상생활 속 공직가치 내재화 방안 ·······································································207

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01. 개관 208
1. 접근요령 ··········································································································································208
2. 답변 시 유의사항 ···························································································································209

02. 시·도별 지역현안 기본 질문 210
1. 부산 ················································································································································210
2. 대구 ················································································································································214
3. 인천 ················································································································································218
4. 광주 ················································································································································222
5. 대전 ················································································································································226
6. 울산 ················································································································································230
7. 세종 ·················································································································································234
8. 강원 ················································································································································238
9. 충북 ················································································································································242
10. 충남 ··············································································································································246
11. 전북 ···············································································································································250
12. 전남 ···············································································································································254
13. 경북 ··············································································································································258
14. 경남 ··············································································································································262
15. 제주 ·············································································································································266

03. 지방행정 및 일반행정 질문 270
1. 지방행정분야 빈출질문 ··················································································································270
2. 일반행정분야 빈출 질문 ··············································································································290

chapter 06 시·도별 지역정책 핵심체크/ 300

01. 부산 301
02. 대구 320
03. 인천 332
04. 광주 344
05. 대전 355
06. 울산 365
07. 세종 376
08. 강원 387
09. 충북 397
10. 충남 407
11. 전북 416
12. 전남 426
13. 경북 446
14. 경남 463
15. 제주 472

chapter 07 공무원 관련 규정 핵심체크/ 482

1. 헌법(일부) ······································································································································482
2. 부정청탁 및 수수의 금지에 관한 법률(청탁금지법, 일부) ··························································488
3. 지방공무원법(일부) ·······················································································································494
4. 지방공무원 복무규정(일부) ···········································································································498
5. 공무원행동강령(일부, 2018.4. 개정시행) ·····················································································499
6. 민원사무처리에 관한 법률(일부) ··································································································510
7. 민원처리에 관한 법률 시행령(일부) ·····························································································515